Data Envelopment Analysis
Hadi Shirouyehzad; Javid Jouzdani; Mazdak Khodadadi-Karimvand
Volume 12, Issue 1 , Spring 2020, , Pages 11-19
Abstract
The COVID-19 pandemic has affected many people around the globe. Europe, as one of the most seriously affected continents, has been struggling with the novel coronavirus for several months. Obviously, outbreak response management plays a critical role in the impact of the disease. Therefore, in this ...
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The COVID-19 pandemic has affected many people around the globe. Europe, as one of the most seriously affected continents, has been struggling with the novel coronavirus for several months. Obviously, outbreak response management plays a critical role in the impact of the disease. Therefore, in this paper, Malmquist Productivity Index is used to evaluate the performance of the most severely affected European countries based on the average contagion rate. The results rank the countries and provides insight for the future.
abbas shahnavazi; Mehran Nemati Gonbaghi; Seyedeh Faezeh Teymouri; Bahman Ghasemi dakdare
Volume 12, Issue 1 , Spring 2020, , Pages 21-32
Abstract
Nowadays, increasing competition among companies and the huge cost of attracting new customers has led to companies seeking to retain existing customers rather than looking to attract new customers. These factors together have led to the emergence of customer relationship management. Thanks to the development ...
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Nowadays, increasing competition among companies and the huge cost of attracting new customers has led to companies seeking to retain existing customers rather than looking to attract new customers. These factors together have led to the emergence of customer relationship management. Thanks to the development of information and communication technology, especially the Internet, the use of customer relationship management has expanded and facilitated, and electronic customer relationship management has been formed. Customer Relationship Management (EMS) seeks to deepen and empower customer relationships by utilizing a variety of information and communication technologies such as websites. With the aim of identifying key indicators of performance and improving the performance of the Balanced Scorecard, this research paper has attempted to integrate it with Yager’s Fuzzy screening technique. This integrated model was implemented to develop a balanced scorecard for customer relationship management evaluation of companies covered by Parsian Data-Processors Group. The scale of “very important” was set as an acceptable scale for going through the screening process and for agreeing between managers and experts on the most important indicators. The results showed that the five indicators of customer viewpoint including increasing customer support during Purchasing Process and Afterward, Increasing Brand Confidence and Credibility , Participating in the Online Environment, Enhancing Customer Service After Sales, Increasing Customer Satisfaction, Increasing Site Usage and Various Site Capabilities, the four indicators of learning and innovating viewpoint including continuous improvement and modernization of the company's current services, the ability to use the new technologies, knowledge management capabilities in the organization and the ability of the company to learn from the market and to react it, the four indicators of financial viewpoint including Increased profitability; Increased share of online sales, flexibility in financing and increased annual sales , and the four indicators of exchange (processes) viewpoint including increased software update, increased use of advanced technologies compared to competitors; increased and improved use of Technology and Increasing Diversity of Services Offered on the Site (E-mail) have extracted as Key Indicators of Balanced Card Relationship Management Evaluation.
Data Envelopment Analysis
Mohammad Fallah; Esmaeil Najafi
Volume 12, Issue 1 , Spring 2020, , Pages 1-9
Abstract
Performance measurement is always one of the most important tasks of managers, so knowledge management is measurement knowledge, and if we can measure something, we can no doubt control it, and therefore we cannot manage it. In this paper, according to the Malmquist productivity index, an index is used ...
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Performance measurement is always one of the most important tasks of managers, so knowledge management is measurement knowledge, and if we can measure something, we can no doubt control it, and therefore we cannot manage it. In this paper, according to the Malmquist productivity index, an index is used to determine the progress and regress of a unit. This index is defined by the boundary changes resulting from the inputs of the units and their efficiency changes, which we call the Malmquist Productivity Index. After calculating the Malmquist changes, we were able to determine the rate of increase or decrease in the indicators for the following period.
Mehrzad Abdolahzadeh Laleh Dashti; Mehrdad Goudarzvand Chegini; Hamidreza Rezaei Kelidbari
Volume 12, Issue 1 , Spring 2020, , Pages 45-53
Abstract
Authentic leadership is a pattern of leadership behavior that, by possessing positive psychological abilities, can create a special place for service organizations. The purpose of this study was to identify and prioritize the factors influencing the establishment of authentic leadership in the University ...
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Authentic leadership is a pattern of leadership behavior that, by possessing positive psychological abilities, can create a special place for service organizations. The purpose of this study was to identify and prioritize the factors influencing the establishment of authentic leadership in the University of Medical Sciences through hierarchical analysis. The purpose of the study is practical and based on qualitative-quantitative approach. The statistical population of the study consisted of Philosophers of Management and Experimental Experts at the University of Medical Sciences who were selected by purposeful sampling and snowball technique until theoretical saturation was reached. The data collection tool was semi-structured interview. Based on the theme analysis technique, MAXQDA11 software identified effective factors on authentic leadership approach and then identified the factors identified by AHP using Expert Choice11 software. The findings showed that among the 13 effective factors considered by experts, the factor of supportive authenticity has the most influence on the implementation of authentic leadership approach in medical sciences university and economic conditions have the least weight or importance. Based on this, it is possible to establish a authentic leadership approach in the University of Medical Sciences by establishing a flexible, service-oriented and flexible structure, in addition to creating a transparent and reliable atmosphere.
Operation Research
Nasiru Salihu; Mathew Remilekun Odekunle; Mohammed Yusuf Waziri; Abubakar Sani Halilu
Volume 12, Issue 1 , Spring 2020, , Pages 33-44
Abstract
There exist large varieties of conjugate gradient algorithms. In order to take advantage of the attractive features of Liu and Storey (LS) and Conjugate Descent (CD) conjugate gradient methods, we suggest hybridization of these methods in which the parameter is computed as a convex combination ...
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There exist large varieties of conjugate gradient algorithms. In order to take advantage of the attractive features of Liu and Storey (LS) and Conjugate Descent (CD) conjugate gradient methods, we suggest hybridization of these methods in which the parameter is computed as a convex combination of and respectively which the conjugate gradient (update) parameter was obtained from Secant equation. The algorithm generates descent direction and when the iterate jam, the direction satisfy sufficient descent condition. We report numerical results demonstrating the efficiency of our method. The hybrid computational scheme outperform or comparable with known conjugate gradient algorithms. We also show that our method converge globally using strong Wolfe condition.
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